Shipping Policy

At airx.store, we strive to provide our customers with a seamless, hassle-free shopping experience. To ensure that your order is delivered promptly and safely, we use different logistics companies based on different regions.

1. Processing Time
Orders are usually processed within 1-2 business days after receipt. Please allow more time for tracking information to be updated as local couriers may experience slight delays. Orders are not processed on Saturdays and Sundays.

2. Shipping Time
Orders will be shipped from our warehouse as soon as possible. Once the order is shipped, we will send a shipping confirmation email to your email address.

3. Change Shipping Address
There is no charge for changing the shipping address until we provide you with a tracking number.

4. Order Tracking
If you are registered with airx.store, you can track your order, shipping and handling information in your account. If you are not registered on our website, you can track your order here using your order ID and email address.

5. Order Cancellation
If you wish to cancel your order before it is shipped, please contact us immediately and we will refund the full amount without additional handling fees. Once the item is shipped, standard return policy will apply.

6. Shipping Details
All orders are eligible for free shipping and tax exemption.

Estimated processing days: 1-2 business days;

Estimated shipping days: 7-10 business days;

Fees: Free shipping;

Notes:

Processing days: Processing days refer to the time when the package leaves the warehouse.

Shipping days: Shipping days refer to the time it takes the carrier to deliver the item to the customer. Actual delivery date may vary due to various factors such as shipping delays, weather conditions, etc.

For any shipping questions, please email airx2025@126.com.